Refund and Returns Policy

Last Updated: October 12, 2026

Thank you for shopping at EngrShakir Digital Store. We sell digital products, including Revit families, 3D models, CAD drawings, eBooks, PDF guides, programming scripts, templates, and other downloadable resources.

Because digital products can be downloaded, copied, and used immediately after purchase, our general policy is that all digital sales are final once download access has been provided or the product has been downloaded, subject to applicable consumer protection laws and the exceptions described below.

1. No-Refund Policy for Digital Products

We generally do not accept returns or provide refunds for digital products merely because a customer:

• Changes their mind after purchasing.
• Purchases the wrong product or an unnecessary duplicate.
• Discovers that the product does not meet their needs after purchase.
• Does not know how to use the relevant software or file format.
• Has not checked the stated software compatibility or product requirements.

Please review the product description, included file formats, compatibility information, license terms, and system requirements before completing your purchase.

2. Defective, Corrupted, or Incorrect Files

We want every customer to receive the digital files described on the relevant product page. If you experience a genuine technical problem, please contact us so we can investigate.

Examples include:

• A download link that does not work.
• A ZIP archive that is corrupted or cannot be extracted.
• A file that is missing from the advertised package.
• A file that is materially different from the product description.
• A supplied file that does not meet the expressly stated compatibility requirements.

Depending on the circumstances, we may provide a corrected file, replacement download, technical assistance, or another appropriate remedy. Where required by applicable law, you may be entitled to a refund or other remedy.

3. Accidental or Duplicate Purchases

If you believe you have placed an order accidentally or purchased the same product more than once, contact us as soon as possible with your order number and the details of the issue.

We will review the circumstances, including whether download access has been provided or the files have been accessed, and determine the appropriate response in accordance with our policy and applicable law. A refund is not guaranteed.

4. Download and Compatibility Issues

Before purchasing, customers should check the software version, file format, and other requirements stated on the product page. Some files may require particular versions of Autodesk Revit, AutoCAD, Rhino, or other compatible software.

If you cannot download or open a file, please contact us with your order number, the file name, the software version you are using, and a description or screenshot of the problem. We will make reasonable efforts to help resolve genuine technical issues.

5. Refund Exceptions and Consumer Rights

Nothing in this policy excludes, limits, or waives any consumer rights that cannot lawfully be excluded or limited.

Where applicable law provides a right to cancel an order, obtain a refund, or receive another remedy, those legal rights will apply notwithstanding our general no-refund policy.

Refund eligibility may depend on the type of digital product, whether it has been downloaded or used, whether it is defective or materially non-conforming, and the consumer protection rules applicable to the transaction.

6. How to Request Assistance or a Refund

To report a download problem or request a review of your order, contact us using the contact details provided on our website.

Please include the following information:

• Your name and order number.
• The product name.
• The email address used for the purchase.
• A clear explanation of the problem.
• Relevant screenshots or error messages, where available.

We aim to acknowledge customer requests within two business days and provide an update as soon as reasonably possible. This is a service target, not a restriction on any legally required response or refund deadline.

7. Chargebacks and Payment Disputes

If a problem arises with your purchase, we encourage you to contact us so we can investigate and attempt to resolve it. This does not limit your right to contact your payment provider or exercise any rights available under applicable law.

8. Policy Updates

We may update this policy to reflect changes to our products, store operations, or legal requirements. The latest version will be published on this page with its updated date.

9. Contact Us

For questions about refunds, returns, or digital downloads, please contact:

• Website: store.engrshakir.com
• Email: info@engrshakir.com